incorporated in England and Wales with company number 11689863 and having its registered
office at Flat 7, 190 Cromwell Road, Fraser House, London SW5 0SL collect, use and process
relating to how we process your personal data you can contact us at firstname.lastname@example.org
any changes in applicable laws. If we do so, and the changes substantially affect your rights or
obligations, we shall notify you if we have your email address. Otherwise, you are responsible
We are the controller of the personal data provided to us for the purposes of applicable data
Whose personal data do we collect?
By personal data we mean identifiable information about you, such as your name, email
address, gender, age, mobile and home telephone number and your IP address.
We do not collect special categories of personal data about you.
Information you provide to us
From time to time you may provide to us personal data. This may be because you wish to:
• use our website;
• create an account with us on our website;
• purchase services from us;
• provide services to us; or
• otherwise contact us including with queries, comments or complaints.
You may provide personal data to us directly, or to us through our social media platforms.
data is mandatory to be provided to us in order that we can fulfil your request, for example to
create an account with us, and we shall make this clear to you at the point of collection of the
If you provide to us personal data about any other individual, you must have their consent to
All personal data that you provide to us must be true, complete and accurate. If you provide
us with inaccurate or false data, and we suspect or identify fraud, we will record this and we
may also report this to the appropriate authorities.
At our request, you shall promptly provide evidence of your identity.
When you contact us by email or post, we may keep a record of the correspondence and we
may also record any telephone call we have with you.
Information we automatically collect about you
When you use our website, we automatically collect and store information about your device
and your activities. This information could include:
• technical information about your device such as type of device, web browser or
• your preferences and settings such as time zone and language;
• how long you used the website and which services and features you used.
Some of this information is collected using cookies and similar tracking technologies. If you
want to find out more about the types of cookies we use, why, and how you can control them,
please see our Cookies Policy.
Information we receive from others
If you register on our website through a Facebook or Google account we shall receive
information about you from your account.
We may also receive personal data about you from our security service partners and our
payment providers, and from other users of our website and services if they choose to provide
it to us for any reason.
If we reasonably believe that any of the personal data you have provided to us is inaccurate,
we may receive further personal data from third parties, confirming or otherwise, your identity.
Lawful use of your personal data
We will only use your personal data where we have a lawful basisto do so. The lawful purposes
• consent (where you choose to provide it);
• performance of our contract with you;
• compliance with legal requirements; and
• legitimate interests. When we refer to legitimate interests we mean our legitimate
business interests in the normal running of our business which do not materially impact
your rights, freedom or interests.
If you wish to access and use our website, we shall use your personal data to allow you to do
of the services with information about your account and activities on our website.
We may from time to time need to use your personal data to comply with any legal obligations,
demands or requirements, for example, as part of anti-money laundering processes or to
protect a third party’s rights, property, or safety. If any sums are owed by you to another user
following the purchase of a product on our site, we shall provide your personal details to the
other user in order that they can pursue the debt.
We may also use your personal data for our legitimate interests including to improve our
services and in connection with, or during negotiations of, any merger, sale of assets,
consolidation or restructuring, financing, or acquisition of all or a portion of our business by or
into another company; to deal with any customer services you require; for audit purposes and
Who do we share your data with?
If you purchase any products from a retailer on our site, we shall provide your personal data to
that retailer so that they can manage your collection and if necessary any returns.
For our legitimate interests, we may share your personal data with our service providers, subcontractors and agents that we may appoint to perform functions on our behalf and in
accordance with our instructions, including IT service providers, payment providers,
accountants, auditors and lawyers.
We shall provide our service providers, sub-contractors and agents only with such of your
personal data as they need to provide the service for us and if we stop using their services, we
shall request that they delete your personal data or make it anonymous within their systems.
Where we hold and process your personal data
Some or all of your personal data may be stored or transferred outside of the European
Economic Area (the EEA) for any reason, including for example, if our email server is located in
a country outside the EEA or if any of our service providers are based outside of the EEA
Where your personal data istransferred outside the EEA, it will only be transferred to countries
that have been identified as providing adequate protection for EEA data or to a third party
where we have approved transfer mechanisms in place to protect your personal data – i.e., by
entering into the European Commission’s Standard Contractual Clauses, or by ensuring the
entity is Privacy Shield certified (for transfers to US-based third parties).
However, unfortunately, because of the nature of electronic storage, we cannot promise that
your personal data or any other data you provide to us will always remain secure. If there is a
security breach, we will do all that we can as soon as we can to stop the breach and minimise
the loss of any data.
You may consent to receive marketing email messages from us about the services we offer.
You can choose to no longer receive marketing emails from us by contacting us or clicking
unsubscribe from a marketing email. Please note that it may take us a few days to update our
records to reflect your request.
If you ask us to remove you from our marketing list, we shall keep a record of your name and
email address to ensure that we do not send to you marketing information.
You have a number of rights under applicable data protection legislation. Some of these rights
are complex, and not all of the details have been included below. Further information can be
• Right of access: You have the right to obtain from us a copy of the personal data
that we hold for you.
• Right to rectification: You can require usto correct errorsin the personal data that
we process for you if it is inaccurate, incomplete or out of date.
• Right to portability: You can request that we transfer your personal data to
another service provider.
• Right to restriction of processing: In certain circumstances, you have the right to
require that we restrict the processing of your personal information.
• Right to be forgotten: You also have the right at any time to require that we delete
the personal data that we hold for you, where it is no longer necessary for us to
hold it. However, whilst we respect your right to be forgotten, we may still retain
your personal data in accordance with applicable laws.
• Right to stop receiving marketing information: You can ask us to stop sending you
information about our services, but please note we shall continue to contact you
in relation to any matters relating to your account, if you have one.
You may be able to exercise some of these rights within your account on the website.
We reserve the right to charge an administrative fee if your request in relation to your rights is
manifestly unfounded or excessive.
processing of your personal data, please tell us. We shall review and investigate your complaint
and try to get back to you within a reasonable time. You can also contact the Information
Commissioner, see www.ico.org.uk or if you are based outside of the United Kingdom, please
contact your local regulatory authority
Retention of personal data
In particular, we shall retain your personal data for as long as you access or use our services.
However, we may also be required to retain personal data for a particular period of time to
comply with legal, auditory or statutory requirements, including requirements of HMRC in
respect of financial documents.
or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the
intentions of the parties and all other provisions shall remain in full force and effect.
agree to submit to the exclusive jurisdiction of the English Courts.
Last updated: February 2019